VATTEN FAQs
Do we make production units?
Yes, due to high demand, we currently offer our Discovery unit. As demand increases for other units, we will consider incorporating those into our production line.
Why are our prices so much higher than others?
Our products are built with top-of-the-line components, materials, craftsmanship, functionality and reliability – all with the lowest maintenance requirements. We also offer the industry’s leading warranty, standing behind our entire product for a full 10 years.
What makes us different from other brands?
We are fueled by a passion for quality and integrity in all facets of our company. From our product to the way you are treated, continuously exceeding your expectations is our goal.
Do we make custom units?
Yes, our specialty is building custom units tailored specifically to your needs.
How did we get our start?
We got our start with building a cold plunge community in northwest Montana. From there, we worked in the cold plunge industry and listened to a wealth of feedback from cold plunge owners across all brands. Recognizing a void in need of being filled, we decided to bring our solutions to market to better serve cold plunge buyers. We are excited to be a part of this industry’s maturation.
How long are our lead times?
Lead times vary based on the specifications required for your unit. That can be as little as six weeks to as much as three to four months. Higher lead times typically involve the use of exotic materials and highly specific options such as emergency refilling provisions for commercial settings.
Do we install our units?
Yes, to ensure proper installation and function, we install our units. In certain cases, we will certify other professionals such as contractors to install, at your request.
Do we build in-ground or in-deck?
Yes, we offer built-in options in any setting.
Do we upgrade components on other brands of cold plunges?
Yes, since our components can dramatically improve your experience with your current cold plunge, we do offer an array of options. This reduces the time spent maintaining your unit, and gives you peace of mind, knowing your unit will function flawlessly.
What makes our military aviation quality standard important?
Our background in military aviation taught us many things. The most important is integrity in and accountability for the work we do. There is zero room for error in aviation and quality standards must be maintained. It also gave us the humility to seek and recognize better methods of performing our work. Just as there is no pulling off to the side of the road during a flight, there is no room for fault with your purchase from us.
What materials are available to manufacture tubs and enclosures with?
We offer tub materials ranging from stainless steel, copper, gold and silver plated, carbon fiber, stone and more. Your tub can be built into anything a bathtub can be – tile, stone, wood, marble – you name it. Our goal is to make your dream come to life.
How big of a unit can we build?
The size of your Vatten Cold Plunge can be as big as you’d like. Imagine a pool of any size – you can have a cold plunge of that size with us.
How many people can use our unit each day?
Your Vatten Cold Plunge can be constructed to support as many users each day as your needs require. We have successfully supported over 100 users daily with our Discovery model, so your goal is well within reach.
How frequently do our units require maintenance?
Our goal is to reduce maintenance as much as possible. Imagine a Rolls Royce with the minimal maintenance of a Toyota Camry; that’s the idea. While each unit will vary based on size and usage, it is possible that several months or more could elapse without a filter cleaning, for example.
Do we offer routine maintenance packages?
Yes, we offer extended maintenance packages, keeping you focused on what’s more important to you. You truly can have a worry-free ownership experience with us!
How quickly are customer service inquiries addressed?
We take a different approach to customer service than other companies. We have a growing network of Vatten-Certified maintenance and installation staff across the country. We also respond to inquiries seven days a week. What that means to you is that from first contact to fulfillment of your request, you experience seamless support from us.
How long is our warranty and what does it cover?
We are proud to offer the industry’s longest and most comprehensive warranty available. We stand behind our entire product for a full 10 years. For further information, please click here.
Can our units run outdoors through all four seasons?
Yes, if the water is kept circulating, our units can run outdoors through all four seasons. Just as with a home in extreme cold situations, water flow must be maintained to keep it from freezing. Please see further operational requirements by clicking here.
DISCOVER YOUR COLD PLUNGE
Elevate your wellness offerings or personal retreat with Vatten, a state-of-the-art cold plunge designed for discerning clients who demand luxury, functionality, and unmatched performance.